All-Inclusive Programs :: Hundreds of Services
Exponential Benefits

Experience the “RITEresponse” difference, a Life-Safety plan of action available in four levels of compliance assistance, and a "manuals only" option.

• Improve Operations Performance
• Cut Costs & Increase Revenue
• Return Time to Staff
• Compete in Today's Dynamic Healthcare Industry Marketing Arena

These facilities management services range from those that offer convenience and savings to compliance and emergency assistance that prevent facility shut-down. Unique service strategies customized per facility are the core of the RITEresponse difference:

• “Services Central” one call, single point of contact ... a single source solution for all communication, dispatch and billing.
• "First Response" meets emergencies immediately, provides damage control, keeps facility operating/no shut-down or revenue loss.
• “Strategic Alliance™” membership network of RITEway partners committed to priority one service to RITEresponse clients.
• Property Management Programs
• Partial Services List

Although RWS provides over 250 services and has developed dozens of health care customized programs in 6 business categories, it takes only 4 words to summarize what we do and how we do it ... the RITE way ...always.

LIFE- SAFETY REQUIREMENTS COMPLIANCE

• RWS assists with inspections performed by any authority having jurisdiction
• RWS provides and supports regulatory compliance reporting

PROGRAMS | MANUALS

CONTRACT MANAGEMENT & ADMINISTRATION

• RWS provides contract management for all covered services
• RWS provides contract negotiation for renewals and service issues

CONVENIENCE

• RWS functions as an extension of permanent staff, fulfilling the role of professional facility management staff with YOUR interests placed first
• RWS returns time to operations staff enabling them to place full attention to primary business operations, confidently delegating facility issues
• RWS schedules and dispatches through "Services Central" a one call - single point of contact for all services and repairs. A single source solution.
• RWS performs service work with the first consideration given to facility operations (to preserve revenue stream)
• RWS participates in regular visits and summary reviews
• RWS offers desktop accessibility to records through the Internet

EMERGENCY & MAINTENANCE SERVICE

• RWS guarantees emergency response via "First Response" Life Safety plan
• RWS supervises all emergency repairs
• RWS directs plan of action and schedules best emergency repair options
• RWS responds to meet repair project schedules
• RWS manages access to facility and building for service providers

IMPROVED FACILITY PERFORMANCE

• RWS offers managed service work accompanied by written specified performance factors & clear performance expectations
• RWS adheres to written policy and procedures
• RWS ensures only necessary service work is performed and that all work complies with existing standards of practice to optimize system reliability
• RWS managed service work is performance specified; owner directs work requirements, not the service contractor
• RWS performs management functions while customer retains oversight, review and approval authority
• RWS schedules access, provides liaison and supervises service support provided from all other providers for any facility related work
• RWS inspects service work for completeness, acceptable performance, and compliance with contract / regulatory expectations
• RWS ensures documentation is properly performed, recorded and maintained specifically as prescribed by codes and standards
• RWS expertise in facilities systems offers value in reviewing vendor repair & replacement recommendations for appropriateness, value and cost
• RWS presents repair and replacement options with preferred recommendations; alternatives are reviewed considering convenience and cost
• RWS's saves money and returns time to facility staff that might otherwise be spent dealing with frustrating emergency service or maintenance repairs handled by our experienced staff and time-tested procedures.

OPERATIONAL COST EFFICIENCY

• RWS reviews, coordinates and presents alternatives to facility problems with budget and recommendations
• RWS provides accurate budget projections
• RWS repair and replacement options are clear and alternatives are reviewed with convenience and cost considered
• RWS clearly presents costing and identifies alternatives
• RWS provides one bill per month for management and all service agreements
• RWS passes on the benefit of volume discounts in terms of improved service and cost savings (multiple facility services)
• RWS saves through full service contracting. This concept spreads out cyclic service requirements over time, ensures regulatory compliance & vendor accountability, and reduces overall service cost
• Professional management optimizes investment in the building and facility equipment extending opportunities to for owners to benefit from insurance discount programs
• RWS provides annual budget and long range capitol budget planning
• RWS presents an annual assessment of building conditions and consolidated plan with budgets
• RWS offers building assessment (prepurchase) and preconstruction services to optimize planning and budget preparation
• RWS provides energy and energy plus capital services to generate real savings through cost avoidance and conservation

PROPERTY EFFICIENCY PROGRAMS

• Energy Conservation
• Utility Service Management

DOCUMENTATION
Records :: Reports :: Schedules

• RWS develops a Master Service Schedule
• RWS performs all coordination, record management
• RWS maintains contact and provides timely payments for service contract providers
• RWS scheduling is part of the "Services Central" single point of contact program
• RWS maintains onsite service logs
• RWS accepts online or fax Service Requests
• RWS handles after hours scheduling for service calls

RISK MANAGEMENT

• RWS conducts building assessments to identify short range / long term needs and potential risk areas

SHARED SAVINGS

• RWS Service Contract Consolidation
• RWS "Preferred Client Coverage" insurance options provide incentives through fee discounting and insurer profit sharing

TECHNOLOGY

• RWS offers access to a wide range of building diagnostic and optimization programs otherwise not cost effectively available to owners

RWS Keeps Your Medical Facility Operating
While Other Service Providers Keep You Waiting!